Frequently Asked Questions - Retail Pro

Question - How much does the software cost?

• Software Installation and Setup
• Software Training
• Telephone Support & Remote Assistance
• Computer Hardware (PC, Scanners, Printers, Cashdrawers, Stocktake Scanners, Modems, Computer Network)
• Extended onsite 3 year warranty on computer hardware. Some hardware only comes with a back to base warranty which is not suitable for a retail computer.

Question – What are the differences between Shop and Merchant Editions?

Question - Does Retail Pro have a membership program to give me regular software updates?

Retail Pro software membership is included for the first year. Subsequent years are available at 12% of the RRP of the software. Membership for years 2 and 3 can be purchased at 9% (each) of the RRP when purchased together with the initial order.

Question - How should my shopfitters design the counter for Retail Pro?

• Your store cash wrap must be suitably designed to house each of the POS peripheral components neatly. Adequate ventilation for each POS peripheral component is essential to prevent over-heating which will result in damage and/or device failure. The cash wrap must contain cavities and access ways for cabling each POS peripheral component.
• The Cash Drawer can be attached to the underside of the counter, on a shelf within the Cash Wrap or on the Cash Wrap surface.  For anti-theft reasons usually the Cash Drawer shell is physically fastened to a non removable element of the Cash Wrap.  Cables must be able to pass to it from the Receipt Printer.
• The Receipt Printer is typically on the Cash Wrap surface.  Cables must pass to it from the PC and from it to the Cash Drawer for it to operate.
• The Barcode Scanner is usually located on the Cash Wrap surface or on shelf in a handy location.  It also can have a bench top mounting bracket that allows it to position in a repetitive use fixed location.  Typically, cables must pass from it to the Keyboard and PC.
• The Monitor is usually positioned for easy viewing.  Cables pass to it from the power source and PC. 
• Ingenico Eftpos hardware with PC EFTPOS software is reccomended for EFT link. Please speak to your Retail Pro Consultant before you speak to your bank to arrange this. 
• EFT (Electronic Funds Transfer) Pin Pad and Card Reader must be available for ready access by the customer when required.  Typically cables pass between this device, the telephone socket and the PC. 
• Connection must also of course be possible for ADSL or Broadband, EFT and power for the PC to the relevant supply sockets.
• Each POS WorkStation requires a minimum 6 power outlets (3 double GPOs).  This can be alleviated if an uninterruptible power supply (UPS) is utilised.  In that case one single GPO is usually adequate.  Of course, a power board (surged protected) can substitute for this device.  However it must be understood that the typical load limit of one GPO is 10amps.  This must not be exceeded.
• The power outlets should be located no further 1.2m from the POS WorkStation
• To protect each POS peripheral component against power fluctuations, use Surge-protected GPOs
• Power blackouts and brownouts (small dips in supply) can cause major damage to the POS peripheral components (especially the PC) and the data.  A UPS can provide filtered power and short term backup battery power to the POS WorkStation in the event of a power blackout, allowing you to safely shut down the components until power is restored.
• ADSL or Broadband is preferred for multi-store polling and helpdesk support. Should you not have access to ADSL or if you would not like the stores to have internet access, we are able to poll directly through modems. Remote Helpdesk support though modems will need PC-Anywhere software.
• A minimum of two telephone lines should be available, one for voice and the other for EFT.  A third line may be considered for manual faxing capabilities.
• The EFT line can be shared with the ADSL line. An inline filter must be fitted to the phone line to filter the ADSL noise. Most ADSL plans include the modem and line filter.
• If more than one POS WorkStation is to be installed then adequate networking must also be installed.
• Each POS WorkStation must have one network access point.
• A network hub or switch may be considered to manage the network connections this device will require a power source.